At the end of September, Valmet Roll Service Center maintenance personnel from North America gathered to train on the Valmet global maintenance software solution ARROW Novi, in Aiken, South Carolina. The session was led by Eppu Kuusela from ARROW and included training and hands-on practical application of the software.
“We had researched several other maintenance software programs and were unsure if Novi would meet our needs because it was so different from the others. Eppu and the ARROW team educated us and presented a different approach to addressing our maintenance needs and now, after implementing Novi, we realize how limited the other programs actually were. Novi is flexible enough to be configured for multiple business needs and user requirements”, says Scott Griscom, Systems Manager North America Global IT Operations.
Rapid implementation and shared benefits between units
“The ARROW Novi product has been a very successful project on many levels. The implementation cycle was less than one month, with the majority of the time spent locating, documenting and updating data in our legacy systems. This was one of the main drivers for ARROW Novi to be able to consolidate MS Access programs, Lotus Notes databases and manual off-line tracking tools with limited employee access to one system that is available across all of our employees and sites”, Griscom continues.
“The plans are to expand the use of Novi outside of North America: Next in line are the Asian units starting with Wuxi, China. Although the units are located in different parts of the world, the departments’ needs are very similar. We therefore use the same system everywhere. User interfaces will, of course, be adapted to the user’s language, and Novi provides users the opportunity to personalize the user interfaces according to their needs”, says Roll Operations Director Marko Volotinen from Valmet.