Airpro Oy serves thousands of airline passengers daily offering ground and passenger services on 16 airports in Finland and cabin crew services in Scandinavia with more than 1,400 staff members. Airpro is part of Finavia Corporation and is the oldest ground service company in Finland.

Airpro Oy adopted ARROW Maint in autumn 2013 to organise maintenance units and to control rolling stock. Next spring, Maint was also introduced at Finavia that is responsible for the maintenance of airfield and repair facilities. The new maintenance system enabled the corporation to coordinate their equipment from the location to basic data and all the way to service requests. “The system allows us to follow the status and the progression of the repairs in real time,” says Airpro’s GSE Coordinator Markus Mäkinen.

From ARROW Maint to Novi

At the airports, Airpro is responsible for the maintenance of, for example, passenger staircases, loading bands, forklifts, car fleet and luggage dollies. Finavia, on the other hand, is responsible for the maintenance of the airfield and the equipment that is used for cleaning the airfield.

Although Maint maintenance system supported the operations of both companies well, the system was updated to the newer Novi system. The change was initiated by the Information Management of Finavia that wanted to clarify the systems of the corporation and to decrease the number of overlapping systems. Now there is only one system in use that includes the maintenance systems of both Airpro and Finavia.

Novi was introduced at Finavia early in the summer 2016. The training of operators at Airpro started in January 2017. The system will be adopted in all 16 airports and at the same time all subcontractors will be incorporated in the system. Novi enables the subcontractors to easily see their work and also to check off finished tasks directly in the system.

Novi facilitates the operations of Airpro whose employees will now be able to use the system easily with tablets or mobile phones even in places with weak network connection. At the same time with the system change, Airpro also wanted to introduce new features, including operator maintenance, route services and email alerts to increase the efficiency of current operations.

Efficient equipment coordination

One of the most important tasks of Airpro is to ensure the fluent and safe flow of air traffic. For example, the travel seasons in Lapland are challenging because the Kittilä airport, amongst others, requires up to 180 luggage dollies during high season, whereas the Helsinki-Vantaa airport, which is several times larger, only uses about 60 dollies on a normal day. During high season the equipment must be constantly transferred and the equipment must be both functional and in the right place at the right time.

The Airpro maintenance operations are also affected by the regulations provided by the International Air Transport Association (IATA), especially the ISAGO registration (IATA Safety Audit for Ground Operations) that requires certain measures to be taken in order to ensure safety at international airports. The current regulations call for daily audits and inspections that are recorded in the system.

The most significant factor of the Novi system to boost the efficiency at Airpro is the coordination of maintenance and repairs, in addition to reporting, that can now be done directly in the system. The information flow has also improved after the introduction of the system.

Real-time information

Finavia airfield maintenance staff have placed devices in the breakroom on which the staff members can enter, for example, notices of defect that are immediately transmitted to the repair facility.  The same notices are automatically sent to the supervisor’s email.

Furthermore, there are four 60” monitors in the breakroom that show real-time information on equipment that are broken, being repaired or in commission and the causes of the defects. The fourth monitor shows the most important group of equipment, the brushing machines and their statuses. This information helps the staff members to stay up-to-date and they don’t have to try to find information by asking around or finding the right Excel file, note or whiteboard.

Real-time information that is easily available enables efficient monitoring of the most important figures of maintenance. The most important figures at Helsinki-Vantaa airport are, for example, MDT (Mean Down Time), MTBF (Mean Time Between Failures), MWT (Mean Waiting Time) and the utilisation rate of the machines. These figures can easily be monitored directly in Novi but, in addition to monitoring, the system also points out areas of development. By taking these areas into consideration, the figures can be further improved.

New features

At the same time with switching to the Novi system, Airpro also introduces email alerts that vary in terms of the severity of the defect.  Alerts of smaller defects are automatically directed to a service person but the alerts of more severe defects are sent directly to the airport manager who can decide whether to fix the defect immediately or if it is possible to delay fixing it.

Automatic information flow improves cost-efficiency. This way, the repair worker doesn’t have to arrive in the middle of the night only to find out that the small defect could also have waited until the next day. With real-time information, the system improves the understanding of large unities and optimises the work flow.

“The rapid progression of the project has been one of the best things. We have received plenty of good feedback from the staff about this fast-pace project. The expertise of Jari Ylönen and the technical support of ARROW have been excellent during the project. In addition, one of the most important things considering the success of this project has been the mutual commitment of the whole company, from the management to the loaders,” Mäkinen says gratefully.

Airpro Oy and Finavia Oyj

16 airports
1400 employees

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